Freelance - Customer Service Representative

Job Description

• Customer acquisition activities.
• Customer retention activities.
• All the operational details that s/he will be oriented on in his location.
• Doing follow up calls on new clients to ensure targeted fillings.
• Following up on absent clients/kids.
• Sending necessary e-mails.
• Observing kids in/ out and floor control during kids presence
• Reporting any incident to YL Learner's main operations- Receiving any feedback from clients and sending it to YL parents relation officer.
• Handling necessary data on CRM.

Job Requirements

• Bachelor Degree in any field.
• 1 year of experience in the customer service field is a plus.
• Good command of written & spoken English (Berlitz Proficiency Level 3+).
• Excellent user of Advanced Excel, and all Microsoft applications.
• Communication Skills.
• Accountability Skills.
• Team Work.
• Adaptability.
• Customer Oriented.
• Positive Attitude.