Field Engineer L2

To provide technical support; answering support queries either onsite or via phone or email.

- To take ownership of user problems and be proactive when dealing with user issues.

- To log all calls on the call logging system and maintain full documentation.

- Respond to enquiries from clients and help them resolve any hardware or software problems.

- Support users in the use of Computer equipment by providing necessary training and advice.

- Troubleshooting & Problem Solving of Workstation related problems

- Maintaining Asset Register of all IT equipment in IS Workshop and Department

- Implement, managing and maintaining Workstations

- Implementing & Support of MS O365 products

- Installation and Support of Network & Local Printers

- Required to work long hours from time to time

- Videoconference experience support can be a good plus

ESSENTIAL SKILLS:

Minimum 2 years hands on experience as deskside/Onsite support/local IT engineer

∙ Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices

∙ Knowledge on Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills

∙ Knowledge in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

∙ Knowledge on desktop support knowledge including hardware, software, and networking concepts

∙ Knowledge skills in Desktops, Workstations, Notebooks and Printers and Handhelds

∙ Basic understanding of Audio/Video equipment and conference room setup

∙ User account creation for Active Directory, Exchange Mailboxes, Distribution lists

∙ Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations

∙ Troubleshoot and assist end users with mobile device setup, activations and performance issues.

∙ Handheld – IOS (Blackberry, Android optional) support knowledge

∙ Strong Customer service skills

∙ Strong discipline, ability to work in organized environment, follow set of different and sometimes complex company policies and regulations

LANGUAGE SKILLS – [level A1-C2]

1. English

2. Arabic