Enterprise Strategy Consultant

• Perform planning design and implementation of ITIL ISO/IEC standards processes/procedures/policies/Controls (including SMS ISMS BCMS QMS) to meet evolving and changing needs of clients and provide assessment design and redesign and implementation solutions for clients.
  
• Analyse and identify recommendations for enhancements based on ITIL and ISO/IEC standard requirements & practices across different domains.
  
• Improve existing IT and management systems practices and identify key operational measurements to use for process/procedure improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition.
  
• Conduct gap analysis and maturity Assessments highlighting current state future state client needs best practices and competition.
  
• Facilitating and documenting IT processes/procedure design workshops
  
• Understand client needs and match them to relevant unit services or products.
  
• Deliver training and awareness sessions for different standards and management domains
  
• Develop with coordination with unit head RFPs and Technical Proposals
  
• Participate in Alnafitha toolkit s design and development. Develop standards templates and procedures to aid in the development of the required work products.
  
  

Requirements

• To excel in this position you will need to:
  

• Professional Qualifications or Certifications (from recognized institutions or professional regulation bodies) Required if any.
  
• Bachelor Degree
  
• ITIL Expert (Must)
  
• ISO/IEC standard Lead Auditor or Implementor in one or more domains (Must)
  
• COBIT 2019 Foundation (Preferred)
  
• COBIT 2019 Design & Implementation (Preferred)
  
• TOGAF (Preferred)
  
• IT4IT (Preferred)
  
• ARIS Orbus iServer or Mega knowledge (preferred)
  
• BMPN 2.0 Practitioner (Preferred)
  
  

• Extensive knowledge and work experience (5 years experience) in ITSM framework and standards; should participated (as a leader or key consultant) in ISO standards & certification projects
  
• Extensive knowledge in document and report writing in both Arabic and English.
  
• 3 years technical experience in one or more IT domains (Infrastructure Application Security etc.)
  
• Strong understanding of standard process design process development and process implementation methodologies tools and techniques
  
• Strong analytical skills to be able to review and understand large amounts of information and its interrelation dependency flow and input/output
  
• Experience working across private and public sectors across EMEA particularly in GCC
  

• High sense of responsibility and ownership acting like an owner in what you do.
  
• Exceptional communication and presentation skills
  
• Proven people management and leadership skills
  
• Love being the first line of support and troubleshooting issues
  
• Strong analytical skills to investigate and resolve customer support tickets
  
• Able to multitask efficiently under time pressure
  
• Able to work with cutting edge technology and assimilate information rapidly
  
• Previous experience in managing customer focused teams
  
• Proven experience in managing a service and support focused team culture
  
• Ability to maintain composure during stressful situation
  
• Fluent in Arabic and English.
  
• Working Conditions:
  
• Business travel could be required up to 50% covered by the company.