Employee Relations Coordinator

Job Description

• Understanding and respecting company policy and ensuring its implementation on the floor .
• Handling disputes and conflict within the employees.
• Submitting weekly/daily reports on the status of the call center to the HR department.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Respond to internal and external HR related inquiries or requests and provide assistance
• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met
• Liaise with other departments or functions (payroll, benefits etc.)

Job Requirements

• Bachelor’s Degree
• Flexibility with rotational, night shifts, and overnight shifts.
• Strong management and problem solving skills.
• Fluency in English is a must.
• HR & Call Center background