Electronics Maintenance Engineer

Job Description

Provide excellent customer service by:

• Carrying out troubleshooting and maintenance according to maintenance system approved by the company on time and in line with customer calls and job orders.
• Dealing with customer queries and questions.
• Maintaining good relations with customer to ensure high customer satisfaction.
• Conducting training for customers on systems operation, work precautions and simple service steps.
• Working out regular maintenance schedules (PM) for various products.
• Dealing with emergency breakdowns as they occur, in line with customer calls and job orders.

Provide strong product technical support by:

1. Acquiring deep technical knowledge of company products through self learning and cross training.
2. Researching, diagnosing and identifying solutions to resolve technical faults.
3. Documenting knowledge in the form of knowledge data base.

Assist in Sales activities by:

• Providing technical information to assist customers in making a decisions about company products.
• Helping to generate new sales leads.
• Attempting to sell new products or upgrades to customers.

Job Requirements

Job Qualifications:

• Bachelor degree in engineering (Electrical/Electronics/Mechatronics) from a reputable university.
• 2-3 years experience in maintenance and customer service.

Job Competencies & Skills:

• Customer service skills (customer focus, customer handling, stress tolerance and positive attitude).
• Demonstrated knowledge of maintenance concepts and techniques.
• Knowledge of CMMS and ERP systems.
• Excellent verbal and written communication skills.
• English Proficiency.