Director of Rooms

Responsibilities:
• Supervises all operational areas, ensuring that all hotel guests and visitors are met and guest satisfaction is maintained across the resort.
• Maintains a high level of communication and feedback within the departments
• Ensures that the reports and the statistics are prepared and distributed as required.
• Communicate new or amended procedures to relevant departments/Heartists in timely manner, ensuring they have been understood.
• Work closely with Housekeeping, F&B and Engineering to ensure all Arrival/In house and departures are managed as per hotel procedures
• Sign rebates and paid outs for the cashiers ensuring that sufficient justification and backups have been provided.
• Ensures that all Guest History files are well maintained
• Manages the overall limousine operation with focus on creating great service experiences and maximising revenues
• Curate arrival greeting experience and ensure adherence of service sequence