Customer Support Agent

Job Requirements

Qualifications

• High School/Diploma or equivalent; Bachelor's degree in Management is preferred.
• Capable of using technology systems and tools; proficient in Microsoft Office.
• Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).

Experience

• 2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low-cost airlines is a plus.
• Possesses effective communication skills that enable him/her to utilize in building sales and marketing techniques.
• Proven record in achieving sales and meeting targets.
• Cost-oriented, possesses effective persuasive, negotiation, and problem-solving skills.
• Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives thatsupportthe company’s objectives.
• Capable of understanding customers’ problems and directing them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints, and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.