Customer Service Specialists

This is a remote position.

• Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough, and courteous manner.
  
• Responsible to ensure all required tasks are completed accurately and within given time frames.
  
• Completing calls & emails in a manner that maintains quality and quantity.
  
• Handling daily correspondence. Responds to inquiries and makesreservationsif needed.
  
• Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
  
• Building close working relationships with clients and suppliers.
  
• Handling LOH customer remarks.
  
• Checking pending folders and update premier agents on daily basis.
  
• Identifying and escalating issues for resolution.
  
• Dealing with occurring travel problems, complaints, and refunds.
  
• Coordinating with Sourcing & hotels and TPS to solve on spot issues.
  
• Handling DC & TPS Book out s, Relocation with coordination of BDM s
  
• Notifying agencies in event of wrong rate or availability issue.
  
• Reporting customer concerns and any system issues to management & team.
  
• Handling offline requests.
  
• Attending departmental meeting and training when requested.
  
• Handling additional responsibilities as and when delegated by the Management.
  
• Maintaining the strategic operations goals and achieve targets.
  

Requirements

• Experience in customer service.
  
• Experience with an online booking system is a plus.
  
• Experience in the Travel or hospitality (Hotel) industry is a plus.
  
• Fluent in communicating using the English Language (Verbal and Written), additional languages such as Spanish, Turkish is a plus.
  
• Ability to use MS Office applications including Excel, Word, Outlook etc.
  
• Must have at least 10mbps internet connection as we are currently working from home