Customer Service Specialist

Job Description

• Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
• To resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
• Update client’s account data on the company database to follow up payment status, review contracted unit updates.
• Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
• Handle all the contract preparation process.
• Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
• Manage all the after-sales service with the clients.
• Prepare all the reports and documentation regarding the clients.

Job Requirements

• Proven working experience as Customer Service Specialist not less than 3 years.
• Real estate experience is preferred.
• Excellent Communication, Presentation, and problem-solving skills.
• Excellent user of CRM System, Excel, and MS Office .
• Very good English level.
• Presentable.
• Customer orientation and ability to adapt/respond to different types of characters