Customer Service Specialist - For Instructors

Full Time

Tyro-

Maadi, CairoPosted 7 days ago

28Applicants for1 open position

• 7Viewed
• 0In Consideration
• 0Not Selected

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Job Details

Experience Needed:More Than 2 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer CareCustomer ServiceCommunicationCustomer Support

Job Description

• Handle Instructor Cases.
• Apply incentives and policies for instructors.
• Policy orientations for Instructors.
• On-board the instructors to our website.
• Communicate with the quality assurance team to asses instructors performance.
• Support instructors if they need any assistance or help.
• Make sure Instructors availability is updated by end of the month.
• Following up with Instructors to complete their progress Reports and homework.
  

Job Requirements

• A bachelor's degree (preferable in education).
• 2 years of experience preferably in an educational institute.
• Demonstrated supervisory, organizational, and management skills are required.
• Excellent interpersonal skills, in particular the ability to work with students and faculty, are required.
• Strong verbal and written communication skills are required.
• Computer literacy is required.
• The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required