Customer Service Representative (US Account)

Job Description

We’re a fast-growing multinational company. We work with some of the biggest billion-dollar-revenue brands in the US!

Rotational shifts (8hrs). Days off (Saturdays & Sundays).

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.