صاحب العمل نشط
• develop, implement and coordinate customer service improvement initiatives for jordan. • monitor area performance and identify analyze training demand. • review area customer service processes and suggest actions to optimize. • encourage and coordinate best practice transfer between the areas. • establish, monitor, and support areas to achieve kpi targets. • assure improvement of benchmarks used by customers to measure hl’s service quality in close cooperation with sales. • develops new business processes for smoother workflows. • identifies needs for the modification of procedures, guidelines, and or pract
دوام كامل
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية