Customer Service Ecommerce

Responsibilities:

• Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.
• Assisting with decisions about promotions such as discounted offers and affordable bulk packages.
• Ensuring that payment options and promotional tabs are configured correctly.
• Collaborating with appropriate stakeholders to ensure the rollout of website changes.
• Inspecting and uploading customers' product reviews.
• Monitoring website traffic and customer reviews to gauge responses to site updates.
• Teaming up with our SEO Specialists to increase the online presence of our website.
• Scheduling and communicating intensive site maintenance, as needed.
• Analyzing sales-related data to predict future sales and concomitant stock requirements.