Customer Service Director

Responsibilities:

• Dedication to delivering exceptional customer service through proactive and responsive service.
• The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Must be able to identify additional revenue opportunities by demonstrating an sound understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc. )
• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights.
• Proficient in lease analysis and lease administration skills or ability to develop those skills in 6 months.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Lead a team of employees ,by conducting regular meetings to review service expectations, brainstorm, problem-solve, etc.
• Ability to coach, motivate, train/develop, and direct people as they work, identifying the best people for the job.
• Acts as a resource for escalated customer or building issues for their market