Customer Service Agent - Fluent English

Day-to-day activities

• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Being able to juggle multiple inbounds from different customers
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, comments, and complaints
• Knowing our products inside and out so that you can answer questions, and make recommendations to customers
• Communicating and coordinating with colleagues as necessary
• Go the extra mile to ensure customer satisfaction

Job Requirements

Critical skills

• Patience, empathy, and communication skills
• Ability to stay calm when customers are stressed or upset
• Quick and enthusiastic learner
• Ability to multitask, prioritize, and manage time effectively
• Adaptability and accountability
• Experience working with customer support is a plus
• Finance background is a plus
• Uncompromising integrity and strong dedication to professionalism
• Strong sense of ownership and responsibility
• Excellent verbal and communication skills