Customer Relationship Specialist

Job Description

• Working daily to follow up the itineraries according to the plan in place to follow up on any complaints or suggestions from customers.
• Receiving incoming calls on the short number and receives complaints or inquiries .
• Receiving complaints from customers and receives any sales orders from customers to prevent any lost sale .
• Follow up the performance of drivers to avoid any problems with the performance of distributors or delays in the delivery of orders.
• Follow up the Whats App group periodically during the day and following up any complaints that appear and including them on the program through CIC and transferring them to the responsible person .
• Follow up on solving problems with clients and making sure that the client’s problem is resolved and they are satisfied with the solution .
• He returns the problem (suspended problem) if it is not solved by the program
• Follow up on complaints received on MOBILE APPLICATION and includes them on the program and transfers them to the official .
• Providing the callers with the contact details of the branches, purchases, accounts, or any other departments of the company .
• Support and explains any new applications that the company activates for the benefit of customers and helps customers to code such as (E-Market) or mobile app according to the marketing plans .
• Sending reports on continuous performance rates with clients .
• Follow up on the response of the audit department regarding any problems related to theft - embezzlement according to the complaints received .

Job Requirements

• Bachelor's degree
• Excellent user for MS Office
• Problem solver.
• Communication/Negotiation
• Strong phone contact handling skills and active listening