Customer Relation Representative

Job Description

• Provides information about the commercial center and all of its components, tourist information, and shopping center information to callers, visitors and tenants.
• Monitor activates in the commercial center to ensure all visitors enjoy a pleasant experience and attends to the center retailer enquiries and needs as required.
• Assists in the coordination and implementation of promotional and tourist activities.
• Participates in updating and maintaining customer databases.
• Attends to tenant(s) and visitor(s) complaints or suggestions and communicates it to the appropriate department and follows up to ensure prompt response and appropriate actions have been taken.
• Responsible for compiling statistical information from surveys of customers, tenants and suggestion boxes.
• Follow up the implementation of such questionnaire and analyses the obtained data to recommend required actions.

Job Requirements

English Language:very goodKnowledge of the structure and content of the English language.

Customer and Personal Service-- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.