Customer Onboarding Specialist

Job Description

• Provide detailed account walkthroughs and assist many new customers with implementation
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Educate customers on PayMint tools, capabilities, and best practices to simplify adoption and align expectations
• Ensure customers receive superior service
• Collaborate with the sales, finance, operations, and Tech teams
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of PayMint tools
• Establish strong relationships with new customers and deepen relationships with existing customers
• Initiate and lead the incident handling process and gather required resources to remediate issues as quickly as possible.
• Perform system monitoring and act when necessary
• Provide business impact updates (in verbal and written form)
• Prepare customer-facing communications for status updates and incident reports
• Provide required notifications and updates on all incidents within established service levels

Job Requirements

• Min. Bachelor’s degree in Business or related fields.
• 6 months to 1 year of relevant Operation or Customer onboarding experience preferable in fin-tech, banking or finance industry.
• Able to commence immediately/ within short notice period.

Behavioral Competencies

• Excellent communication skills
• Customer orientation
• Accuracy and attention to details
• Adaptability and flexibility
• Sense of initiative and entrepreneurship
• Strong reporting/analytic, data, and Excel skills
• Experience with web technologies
• Ability to work independently and manage multiple priorities