Customer Lifecycle Manager

Responsibilities:

• Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
• Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success
• Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies
• Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience
• Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers
• Position competitive offerings and solutions in the context of customer needs and experiences
• Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies
• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)