CS Team Lead - French Speaker Intouch CX - Q124
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Manage and supervise production staff in compliance with company standards of conduct and local HR compliance regulations including Payroll and Hours Management, Coaching & Development, Process and Policy Adherence
• Ensure proficient training, professional development, and employee engagement is sustained in order to prepare, grow and retain employees
• Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements by providing optimum quality & service
• Interpret and analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
• Develop solutions, strategies and action plans to improve business performance and client success
نوع التوظيف
دوام كامل
