CS Representative / Order Processing (SAP User - SD)

Job Description

• Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all inquiries and queries in a helpful, proactive and responsive manner.
• Ensure that orders are processed, accurately, and efficiently.
• Ensure that any queries are dealt with in a timely manner.
• Ensure that the complaints are solved in a timely manner, and solution confirmed to the customer.
• Answer the telephone calls internal and external, and treat all of them in a collaborative and efficient way.
• Responsible for customer satisfaction and loyalty for the area in charge of.
• Ensure to permanently have a collaborative approach with peers and other functions.

Job Requirements

• Bachelor Degree
• English Language - Spoken and Written
• Computer Skills (Office), especially Excel
• SAP user is a must