Our client is seeking an individual who thrives in a fastpaced international setting is enthusiastic about their work detailoriented organised with excellent communication skills.
With a direct reporting line to the CRM Manager this role a primary focus on setting up testing executing and coordinating CRM related initiatives.
Their ideal candidate has a good grasp of CRM discipline within the iGaming industry.
Tasks
Job description:
- Brief in campaigns including: sendouts of emails SMS OSM and other content types for various brands and markets.
- Solid understanding of the conversion retention churn prevention and reactivation CRM process.
- Assist in writing and localising copy for marketing and promotional materials
- Cross check with all stakeholders to ensure all details are available for execution
- Work with content management system (CMS) to upload banners and banner copies on site
- Communication creations and send outs.
- Setup Bonuses using back office tools for targeted marketing promotions.
- Request and handle customer lists and ensure correct segmentation.
- Launch and test promotions on multiple devices.
- Establish a good communication with the customer support team.
- Report on communication and campaign performance.
- Constant lookup for processes / campaigns / tools optimisation.
- Ensure timely and flawless quality on all tasks handled.
- Keep monitoring and improveming our automated flows across devices brands and markets to optimize our user experience.
- Ensuring that the Customer Service Team and all project stakeholders are kept fully up to date with all upcoming campaigns and promotions.
- Monitoring industry trends and providing competitor analysis where relevant.
- Be involved in our new team members training
Requirements
Requirements:
- Highly reliable and organised.
- Detailed orientated with a keen interest for optimisation
- Organised and Autonomous
- A positive and cando attitude
- Problemsolving and flexibility capabilities
- Ability to prioritize to meet strict deadlines
- Excellent communication and collaboration team working skills
- Good command of written and spoken English
- Sportsbook and Crypto CRM experience is an advantage.
- iGaming experience is a requirement
Benefits
Benefits:
Competitive salary Private health insurance. The opportunity to work with and learn from a highly skilled talented team. A down to earth company culture.