Credit Manager

This is not your everyday standard desktop support Transfinder is currently looking for individuals with strong software troubleshooting and technical skills to join our Support The Software Support Specialist works closely with Transfinder clients, providing technical support across all Transfinder

What you ll love about Transfinder

The ability to learn and work with the latest technology in our built upon Esri s industry-leading mapping and geographic information system (GIS)

Team focused

Open-door management style and an entrepreneurial

Strong culture that encourages employees to listen and anticipate client needs, challenges, employees to develop cutting edge solutions, and promotes employee ownership of support and service issues.

Transfinder has won multiple Best Places to Work awards!

We are hiring for staff who can work from home remotely in the Austin, Texas or New York

What will you be doing?

As a member of the support team, you will This is not your standard desktop support Transfinder is currently looking for strong software troubleshooting and technical skills. The Software Support Specialist works closely with Transfinder clients, providing technical support across all Transfinder We do not have a tiered help You will work on technical support cases that will challenge you technically and grow your technical skills.

Our support team are flexible, detailed oriented, flexible, and good team players. Ready to provide top-notch customer focused technical support to resolve any issue clients may have in the use of Transfinder software and

• Answers and documents client calls from a phone queue through CRM and ticket tracking Call Coordinator takes incoming
  
• Resolves issues efficiently and effectively or determines escalation path when
  
• Communicates with clients while tracking progress on client
  
• Research issues of varying complexity while working to resolve them and communicates progress with the
  
• Installs and upgrades software on client workstations and servers (Done remotely).
  
• Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to
  
• Develops product and troubleshooting documentation to expand team and company
  
• Suggests, analyzes, and implements processes, and/or suggests
  
• Provides product and process improvement
  

Requirements

Must have experience

• Excellent customer service attitude, communication skills (written and verbal), and interpersonal
  
• 2+ years of experience supporting software products.
  
• Excellent organizational and time management
  
• Excellent analytical and problem-solving skills.
  
• Ability to perform multiple tasks
  
• Ability to independently research problems/questions and find
  
• Ability to be flexible and adapt to complex situations and varying
  
• Detail-oriented and
  

Nice to have experience

• Crystal Reports
  
• IIS (Internet Information Systems)/Web servers
  
• Amazon Web Services or Azure
  
• Active Directory
  
• MS SQL Server - Utilizing SQL to write and troubleshoot basic/intermediate queries, updates, and deletes
  
• Network Administration
  
• System Administration
  

Benefits

What do we do?

Transfinder s mission is to provide superior value for their clients by delivering faster, safer and smarter Transfinder has built the safest, most efficient transportation management and communication solutions designed for school districts and municipal governments, and their Transfinder combines its superior solutions with its award-winning service, establishing and maintaining long-term relationships with every client that is built upon respect, confidence, integrity and mutual Used extensively by more than 2,000 school districts and municipalities in 47