Compliance Program Manager

ABOUT THE RESPONSIBILITIES

• Develop, implement, and maintain ongoing compliance process specific to SOC2 (Type 2) & PCI certifications and audits

• Work directly with internal Managed services stakeholders to facilitate process adherence and mitigate non-conformities

• Support recurring internal and external audits of OEM customer environment to maintain audit compliance and/or certification

• Develop and provide recurring communication for OEM leadership regarding status of audits and certifications

• Identify and address areas of improvement within customer’s control environment to ensure ongoing compliance / continuous improvement

SKILLS & COMPETENCIES

• Project and/or program management experience required, certification a plus

• Technical familiarity with UC and CC applications a plus

• Technical familiarity with networking / cloud computing principals

• Independent worker capable of driving initiatives forward

• Focused on working towards customer outcomes despite imperfect information

• Strong background in Microsoft Office suite (Word, Excel, PowerPoint)

• Ability to communicate effectively amidst competing voices and priorities required

Job Requirements

• Prior experience developing, implementing, and maintaining compliance processes across large services organizations

• Experience directly managing process compliance with SOC2 Type 2, PCI, and/or HPIAA certifications

• Demonstrated capability of working directly with customers & stakeholders within service delivery environment

• Experience directly managing ongoing service projects/programs

• Demonstrated team player with proven history of working across diverse organizations