Community Operations Specialist

• Communicate with and assist LMI Stakeholders over E-mail.
• Communicate with and assist LMI Stakeholders over the phone.
• Communicate with and assist Spot Locations over Whatsapp.
• Assist the LMI team with launching Fleet and Spot across the globe.
• Follow up on any lost Cash by a Fleeter or a Spot location till it is resolved.
• Follow up on any shipment lost by a Fleeter or a Spot location and investigate it till resolved.
• Follow up on any consignee complaint filed against a Fleeter or a Spot location till it is resolved.
• Conduct Prepaid checking procedures globally and on a random basis to solidify confidence in our Fleeters.
• Stay updated with latest on-goings of Fleeters as a community and resolve their issues.
• Follow up on complications and issues that emerged due to LMI stakeholders actions and fully resolve them.