Community Management / Social Media Specialist

Job Description

• Respond to customer inquiries, comments, and reviews on time, making sure to adhere to the Brand and Audience Strategies.
• Monitor, start and participate in online conversations.
• Report the general sentiment, insights, keywords, and results from such online conversations.
• Regular Page clean-up from the off-target audience, noting the surges and differences and reporting them.
• Update the Audience Strategy within the agreed-upon time-frame frequency.
• Responsible for delivering and implementing agreed-upon Social Media Strategies on the different social media platforms.
• Define milestones, determine metrics and actions to reach the agreed-upon Community Strategy goals, objectives, and targets.
• Moderate Platform Strategies and come up with creative ways to use the tools available on each platform.
• Report on campaign progress and provide feedback to the relevant teams based on agreed-upon Kips.
• View and analyze Page or Group Insights, and report data quantitatively and qualitatively.
• Write or suggest engaging posts that inform, inspire, and entertain the audience, including captions, articles, and blog posts.
• Create, delete, and schedule posts on Pages or Groups.
• Keep up with trends in and out of Social Media and develop creative ways to include them in the content.
• Curate content when and where it’s applicable.
• Research new and innovative ways to enhance the performance of the Community Management team.

Job Requirements

• Excellent oral and written communication skills, both in English and Arabic.
• Good organization, adaptability, and time management skills.
• Ability to think outside the box, let alone expand it.
• Knowledge about the ins-and-outs of Social Media.
• Good command of Social Media content management and reporting tools.
• Creativity, resourcefulness, quirkiness, and unconventionality are fun skills to have for this job.