Club Manager - Anytime Fitness

Club Manager Anytime Fitness Totton

Salary:per year (PlusBonusup to 10k)

PURPOSE OF ROLE

The Club Manager of Anytime Fitness Totton will be responsible for general running of all aspects of the club with specific emphasis on the sale of new memberships retention of existing members management of staff and contractors plus Health and Safety requirements.

CONTEXT OF THE ROLE

With almost 4000 CLUBS WORLDWIDE Anytime Fitness (AF) is the fastest growing fitness chain across the globe and is now growing rapidly in the UK with over 200 clubs. Anytime fitness Totton is approaching its 5th year anniversary of operations with a solid membership base and room for further expansion.

The roleholder will ideally have a proven track record in managing a team of staff within a high quality service environment preferably from the leisure and fitness industry. working to agreed key performance indicators. Good administration and organisational skills are also a must as well as a proactive and engaging attitude to work.

KEY AREAS OF RESPONSIBILITY

Sales and Marketing

Dealing with initial prospective members enquiries and/or visits to the club. Convert telephone enquiries into appointments for you and the team. Develop membership referral schemes in the pursuit of warm calling.

Daily management of the membership system and uploading accurate information of all prospects/members ensuring that adequate notes are maintained. Provide on the floor sales

leadership and support. Ensure that all sales staff conduct sales tours in the most appropriate and effective manner.

Any experience with social media email marketing/newsletters or external selling into corporates is highly desirable.

Member Retention

Analyse membership statistics and trends and implement appropriate courses of action. Develop a cultural and membership experience so that members are engaged and feel that they belong to a club rather than just a gym to increase member satisfaction and longevity (which in turn will lead to better referrals).

Club Daily Operations; Ensure all procedures and practices are in line with AF best practice with particular emphasis on management of member information including financial information. Liaise and coordinate with Clubwise AFs partner for membership and DD management.

This Includes:

Maintaining the club to the highest of standards within the preagreed budget ensuring at all times that the member experience exceeds their expectations.

Club cleanliness including the management of contracted cleaners ad hoc staff cleaning when contract cleaners are not available and daily spot checks.

Maintaining adequate stock of club provided essentials such as disposable wipes toiletries vending machine supplies etc.

Ensure gym equipment is maintained to full working order and always clean.

Ensure that club is staffed during all advertised staffed periods. This will include the management of both expected known absences such as holidays and unexpected absences such as sickness.

Ensure the effective daytoday leadership of the Sales and Membership Team. Implement and document weekly 121s with team members.

Attend regular 121s as required with Club Owner. Develop skills of staff within the Sales and Membership team and ensure they are trained and competent to effectively provide excellent customer service.

Introduce motivational campaigns that support the development of staff to achieve their goals Ensure communicating with Citation on all matters relating to HR and following advice given on managing underperforming staff.

Coordinate activities of Personal Trainers (PTs) to ensure successful growth of their PT business thus ensuring ongoing PT income. Marketing Promote AF making best use of predeveloped advertising and support materials to develop sales campaigns to attract as wide a proportion of the target market as possible include introduction and continued growth of social media.

Ensure completing a comprehensive marketing planner using AF tools provided within recommended timeframes. Ensure marketing planner fully supports the required sales target for the club as set out by Franchisee.

Health & Safety Adherence of Club H&S requirements as specified by Citation. Ensure completion of all recommendations within time frames requested. Equal Opportunities Ensuring AF equal opportunities and discrimination policy is adhered to and enforced.

Competitive (depending on experience) reviewed annually in line with market conditions.Targets will be agreed with the role holder upon appointment.

Commutable from Southampton Hampshire Bournemouth Winchester Ringwood