Call Center Dispatcher

Job Description

• Receive inbound and outbound calls including transferred sales leads from current and potential customers.
• Place outbound follow-up calls after completing each task to assure that the customer is satisfied with the service, or product..
• Answer questions about the product details, the company, and issues with account for the customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Meet Quality Assurance Requirements and other key performance metrics.
• Handle customer inquiries both telephonic-ally and by email.
• Manage and resolve customer complaints.
• Enter new customer information into system.
• Update existing customer information.
• Document all call information according to standard operating procedures.
• Complete call logs.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.