Call Center Agent - Order Taker

Job Description

• A call center agent, or CSR, will act as a liaison.
• Provide product/services information and resolve any emerging problems that our customer accountsmight face with accuracy and efficiency.
• Managelargeamounts of incoming calls
• Generate sales leads *optional*
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Job Requirements

• Must be graduated
• Males only
• Very good command of Arabic and English (oral and written).
• Leadership Skills
• A Bachelor's degree is a must.