صاحب العمل نشط
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
دوام كامل
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية