Call Center Agent - Intern

Internship Description

• Making the agreed upon number of outbound calls on a daily basis.
• Referring all customer inquiries and complaints to the Customer Service Agents.
• Researching required information using available resources.
• Providing customers with the organization’s service and product information.
• Processing the required forms and/or applications after every call.
• Identifying, escalating priority issues and reporting to the management.
• Routing inbound calls to the appropriate resources.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Recording details of comments, inquiries, complaints, and actions taken.
• Other duties as assigned.

Internship Requirements

• Open availability: Sunday through Thursday.
• Experience in dealing with the public.
• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.