Application Support Specialist - Remote

About the Job

• Logging all relevant incident/service request details, allocating categorization and prioritization codes
• Providing first-line investigation and diagnosis
• Resolving those incidents/service requests they are able
• Escalating incidents/service requests that they cannot resolve within agreed timescales
• Following up till the closure of the incident with second and third line support
• Keeping users informed of progress
• Closing all resolved incidents, requests and other calls
• Conducting customer/user satisfaction call-backs/surveys as agreed
• Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc

Job Requirements

• BS: Computer Science or Computer Engineering
• 1-5 Year(s) of experience in the Application support position
• Good knowledge of SQL Commends on SQL 2005 and SQL 2008
• Good Knowledge of case Logging Software like CRM
• Males preferred