After Sales & Customer Service Section Head

About the Job

• Follow up service offices in the branches, record bills, book transportation, and accurately collect data
• Putting customer registration on the CRM system and following up on the accuracy of registration
• Follow-up of the reception records. Covering clients in the branches and making sure of any deficit in order not to disrupt the workflow
• Follow up on pending invoices
• Follow up on customer delivery on a daily basis with the transport office and the timings for customer receipt and accuracy
• Receive data and its data, discuss it, solve it, discuss and confront it
• Review with the branch managers regarding the daily workflow in customer service, as well as customer complaints in the branches
• Follow-up to the Internal Coordination Department and everything related to the clients' receipts from breakage and the rest of our party and goods with defects
• Follow up on all complaints related to products
• Follow-up of the installations section, the management table, the technicians, the questionnaires of the installations and the problems, if any
• Follow up the brands and promotions by reporting all customer service, reception and call center to them
• Follow up on the call period to find out how to start the communication channels between the company’s employees and the call center if needed

Job Requirements

• Proven working experience as a Customer Service Manager in retail is a must
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases, and tools
• Awareness of the industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field