Admin and Office Assistant

ROLE PROFILE

Ruhe Global Resources (RGR) is an international education consultancy Language and examination Tutorial Center. We represent the interest of several institutions in Australia Canada Cyprus Turkey Russia France Italy China India Germany Dubai New Zealand USA and United Kingdom.(other Europe Asia and Middle east countries) and offer national and international examinations Registration tutorial and preparation service.

Role Title: Admin and Office Assistant

Department: Conversion and Recruitment

Job Purpose

The Admin and Office Assistant provides a vital function in Manages general office duties to ensure company processes run smoothly. Assists with director duties and corresponds with clients customers and vendors.

Assist in managing the application process for all clients and their family from first contact to enrolment and supports the Regional Manager and Director in setting cordinating and implementing strategies that can improve our current recruitment application admissions and Marketing processes.

Assist in running of promotional events building relationships with feeder schools maintenance of full and

Assist accurate records of all enquiries and supporting data to effectively evaluate marketing campaigns and initiatives. To work with the managing director to evaluate and successfully establish new client application opportunities while strengthening existing ones.

As the Assistant Manager Placements Conversion and Recruitment you will led organize the endtoend admissions process for both direct partners and UCAS applications from first contact to enrolment. You will work closely with other members of the admissions team from partners agents institution and with colleagues within the RGR brand using welldeveloped influencing skills.

To ensure monitor service achieve conversion and recruitment targets for each intake including registration targets for all services.

Responsible for ensuring conversion and enrolment target is met.

Core Working Relationships

Customer Service officer Business Development Officers Recruitment Officers and managers Branch Manager Conversion Officers/ Manager Events Manager Marketing/Brand Marketing Manager Human Resource Officer Managing Director.

The post holder will be Reporting to the Managing Director and work closely with all Abuja based staff; this position will focus on recruitment to all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.

Job Description

Meeting with potential applicants in order to counsel and guide them towards any of RGRs services.

Performs clerical duties including but not limited to mailing and filing correspondence preparing payrolls placing orders and answering calls Interacts with clients visitors and vendors.

Sorts and distributes incoming mail

To provide guidance to students with visa applications via email and individual meetings including checking of the final application prior to submission

Arranges meetings by reserving rooms and managing refreshments

Types correspondence meeting notes and forms among other documents and Photocopies scans and files appropriate documents.

Edits documents for accuracy and Maintains accurate records organizing data

Organizing events when necessary and Conducts research and compiles data

Signs for delivered packages and distributes them to the appropriate recipient.

Interacts with directors when necessary.

Assists in setting up new client accounts and Maintains financial database records

Maintains stock of supplies by anticipating work requirements ordering supplies and distributing supplies where necessary

Covers reception upon occasion Answers customer questions and confirms customer orders

Engages in educational opportunities as needed

Performs additional duties when required including drafting brochures and organising the filing system

Attendance at recruitment exhibitions representation of RGR on exhibition stands.

Conversion of current applicants via telephone and facetoface meetings.

Regular visits to cities outside of Abuja. participation in admissions seminars held at schoolshotels and other venues.

Contribution to RGR s marketing strategy and organisation of marketing and advertising activity in Nigeria.

Delivery of expert visa advice and counselling for all RGR applicants applying for visas.

Input and expert advice with regards to RGRs strategy in Nigeria.

Possible travel to cities outside of Abuja for recruitment events or training including abroad.

Essentially sell programmes and represent the best interest of partners & RGR in Nigeria.

Ensure constant steam of walk in clients at the assigned RGR office.

Assist with developing new strategic recruitment activities through gathering market intelligence.

Achieve agreed targets for each intake

Provide timely and accurate updates to the Company regarding student recruitment activities.

Make contact and follow up with new institutions in Nigeria to have a signed MOUs to send students to RGR.

Marketing and promoting RGR institutions to prospective students.

Maintain full update on RGR partner institutions regarding courses materials and procedures.

Initiate necessary virtual and realtime marketing strategies/campaigns using various social media platforms amongst others as required.

Any other related task that may be assigned

Responsibilities

Business Development

Develop and initiate business development and /marketing strategies.

Assist in coordinating actions to influence developed strategies.

Assist in the execution of marketing campaigns.

Assist in the development and planning of all branding and marketing activities.

Identify opportunities develop plans and establish business alliances that will strengthen the RGR brand.

Carry out sensitization activities and generate new leads in formal and informal sectors of key cities where an RGR office does not exist at the moment.

Make presentations to key employers parents and students of highly rated secondary institutions and generate traffic/leads/registrations ensuring students register.

Create the needed buzz in tertiary institutions thereby increasing leads from the institutions.

Marketing

Acts as the highestranking employee in the marketing department

Research and analyses market trends competitor offerings demographics and other information that affects marketing strategies

Uses research findings and analysis to provide direction to marketing managers regarding upcoming marketing projects new products or services and overall strategy

Identifies areas for improvement in product offerings sales tactics marketing strategy and promotional activities

Get approval for all marketing campaigns and plans before they are implemented

Weighs in on important decisions involving product advertising packaging media channels and branding

Maintains the departments budget and ensures all marketing activities are costeffective

Works with other company officers to establish budgets and marketing objectives

Monitors marketing and sales performance and adjusts strategies as needed

Adheres to and implements all company policies and procedures

Sales

Organising sales visits to variety of locations to increase companies sales in number

Demonstrating and presenting products to customers

Establishing new business from customers and other businesses

Maintaining accurate records of sales made

Attending industry exhibitions conferences and meetings

Reviewing personal sales performance and ensuring improvement

Negotiating contracts and packages with business to business organisation and referral partners

Aiming to achieve monthly or annual targets.

Plan campaigns programmes and events supported by integrated on and off line media that target key client groups to provide awareness of brand create project leads and increase enquiries and demand for products and services

Plan regular/monthly personal emarketing mailers to communicate product and event campaigns.

Database management; improve the utilisation of the Customer Relationship Management system to ensure successful direct marketing programmes

Manage relationships with targeted trade press to increase awareness

Produce Marketing Intelligence and Management Information as required

Client liaison; proactive & reactive response to customer/ potential customers

Direct digital strategy: use of LinkedIn groups blogs & social media

Customer service

Respond to and escalate the problems of the customer promptly

Assist customers via Face to Face emails and over both over the phone and on social media platforms.

Listen to the customer queries patiently to resolve issues

Maintain records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken and query resolution to ensure customer satisfaction

Update/maintain social media log on a nightly basis

Check to ensure that appropriate changes were made to resolve customers problems

Ability to retain product knowledge and help educate the customer

Requirements

Experience and Qualifications

Essential Skills and Experience:

Proven experience as an Administrative Assistant Virtual Assistant or Office Admin Assistant

Knowledge of office management systems and procedures

Working knowledge of office equipment like printers and fax machines

Proficiency in MS Office (MS Excel and MS PowerPoint in particular)

Excellent time management skills and the ability to prioritize work

Attention to detail and problem solving skills

Excellent written and verbal communication skills

Strong organizational skills with the ability to multitask

High School degree; additional qualification as an Administrative assistant or Secretary will and added advantage

Evidence of working within a targetdriven environment

Meeting Sales Goals and Professionalism

Ability to Work Alone or As Part of a Team

Enthusiastic and Reliable.

Knowledge of Basic Office Management Procedures.

Experience and ability in providing market intelligence in order to guide recruitment activities

Knowledge and experience of visa counselling for visa applicants

Prospecting Skills Sales Planning Selling to Customer Needs Closing Skills Market Knowledge Presentation Skills High & Sustainable Energy Level

Experience of report writing and statistical analysis

Excellent customer service skills experience working within a customer facing role

Takes initiatives and works independently/within a team when required

Highly organised can manage a number of different tasks simultaneously

Can work under pressure when required

Excellent communication skills can build positive relationships with people of a variety of different ages and levels of authority

Can influence and persuade at all levels

Culturally sensitive and committed to equal opportunities. Committed to RGR s values of equality and diversity.

Ability and willingness to travel within Nigeria including.

Excellent customer service and sales support skillsExcellent written and Verbal communication skills

Evidence of success in building and maintaining customer relationships leading to increased sales

Able to work under pressure to meet deadlines.

Sound organisational planning & time management skills.

Highly motivated selfstarter with a high level of energy and motivation.

Able to work on own initiat