Reservations Agent (Saudi Only)

Job Description:
We are looking for a professional Reservations Agent to join our team. The candidate will be responsible for handling guest reservations through phone calls emails and online booking channels while providing excellent customer service and maximizing hotel occupancy and revenue.

Key Responsibilities:

* Handle and process room reservations accurately and efficiently.
* Respond to guest inquiries via phone email and booking platforms.
* Update modify and cancel reservations in the system when required.
* Coordinate with other departments to ensure smooth guest experiences.
* Promote hotel services and upsell when possible.
* Monitor online travel agent (OTA) messages and booking requests.
* Maintain accurate reservation records and prepare daily reports.
* Ensure high levels of guest satisfaction and professionalism.

Qualifications :

* Previous experience in reservations hospitality or customer service is preferred.
* Strong communication and interpersonal skills.
* Good knowledge of reservation systems and Microsoft Office.
* Ability to work under pressure and manage multiple tasks.
* Good command of English (spoken and written).
* Strong sales and customer service skills.

Additional Information :

At Novotel Madinah part of the global Accor family we believe our people are at the heart of everything we do. As a Heartist you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the worlds most meaningful destinations.

What We Offer
    Career Growth & Development
    Global Opportunities 
    Competitive Benefits 
    Recognition Culture 
    Work-Life Balance 

Our Culture
    Heartist Spirit 
    Teamwork & Respect 
    Guest Passion 
    Diversity & Inclusion 
    Excellence in Hospitality

Remote Work :

No

Employment Type :

Full-time