Senior Business Analyst – Automation, Analytics & AI

Job Description

The Senior Business Analyst (BA) Automation Analytics & AI (AA & AI) operates at the country level within Global Clinical Trial Operations (GCTO) and Regions & Regional Operations (RRO) to identify design and deliver technology-enabled solutions that improve clinical trial operations efficiency quality and compliance. The role leads the intake assessment and delivery of local automation analytics and AI initiatives creates compelling business cases builds or oversees development of country tools and scales fit-for-purpose solutions to other countries or the Region when applicable.

The Senior BA reports to the Clinical Operations Manager Lead and partners closely with country regional and headquarters roles and teams such as Regions Operational Excellence (ROE) regional/country stakeholders Automation/Analytics/AI partners and as needed IT. As needed the Sr BA may also support initiatives driven by Regional Operations teams such as GSA GTO GSBP and EDM. The role ensures adherence to ICH GCP company policies and local regulations and drives measurable impact through robust KPIs and change enablement.

Key Responsibilities:

Strategy & Intake

• Partner with the CRD country leadership team and the AA & AI Lead to surface priority pain points and high-value opportunities for automation analytics and AI.

• Lead development of business cases including problem definition options analysis solution scope resource/cost estimates benefits/KPIs risks and compliance considerations.

• Align local opportunities with RRO/GCTO priorities; verify with relevant GCDI/central repositories and teams if there are for similar tools to avoid duplication; summarize reuse opportunities and recommendations for the AA & AI Lead.

Solution Design & Delivery

• Lead and drive the end-to-end delivery of country-level tools and solutions (e.g. dashboards workflow automation Robotic Process Automation (RPA) AI-assisted processes) using appropriate platforms and methods.

• For multi-country or regional solutions co-lead with the AA & AI Lead to ensure harmonization scalability and governance alignment.

• Responsible for escalation to centralized assessment when project () requirements exceed local capability or scale.

• Translate business requirements into functional/technical specifications and oversee build testing validation and controlled deployment; ensure security privacy and quality.

• Conduct life cycle management of the developed solutions including rollout maintenance and disposal as required.

Data Analytics & Reporting

• Develop or oversee development of analytics and visualization (e.g. operational dashboards performance metrics) to drive data-informed decision-making.

• Define and track success metrics (e.g. time-to-deploy cycle-time reduction accuracy/data quality adoption/satisfaction cost avoidance/FTE savings) and embed learning loops for continuous improvement.

Governance Compliance & Change

• Ensure solutions comply with ICH GCP Company policies and local regulations; partner with Compliance/Legal as needed.

• Maintain project tracking and provide periodic updates to CRD AA & AI Lead and relevant governance forums; support RRO governance processes.

• Lead change management for local deployments including training plans communications and stakeholder engagement; contribute to capability uplift in data literacy and digital ways of working.

Collaboration & Scaling

• Serve as the primary country liaison with the AA & AI Lead Automation/Analytics/AI partners and when required IT and external vendors for integration and support.

• Share learnings and reusable assets with other countries and regional teams; assess and adapt regional/global tools for local use.

Qualifications Skills & Experience

Educational Requirements:

• Bachelors degree in a life science discipline business analytics computing science engineering or related field.

Required Experience:

• 5 years of relevant experience in data/analytics process improvement or technology-enabled transformation within life sciences/healthcare or a comparable regulated environment which includes:

• Successfully designing and delivering automation/analytics/AI-enabled solutions (e.g. dashboards RPA/workflow automation AI/ML pilots) that produced measurable improvements.

• Experience coordinating cross-functional stakeholders with hands-on project management in a matrix environment.

Preferred Experience:

• Experience working across multiple countries or in regional programs.

• Exposure to integrations with IT/data science teams and vendor coordination.

• Familiarity with clinical trial processes and operational metrics.

• Compliance/regulatory: understanding of ICH GCP and applicable quality and data protection requirements.

Required Knowledge Skills and Abilities:

• Business process modeling and requirements techniques: e.g. process mapping user stories acceptance criteria functional specifications

• End-to-end product and solution ownership mindset: with accountability for value delivery across the full solution lifecycle (ideation MVP rollout scaling maintenance and retirement).

• Data literacy and analytics: ability to translate business questions into metrics; hands-on with BI tools (e.g. Power BI/Tableau) and data querying basics (SQL or equivalent).

• Automation/AI awareness: practical experience with workflow automation/RPA platforms; exposure to AI/ML use cases and constraints in clinical operations.

• Program/project management: planning prioritization risk/issue management and delivery at pace; comfortable with Agile/Lean practices.

• Communication & influence: excellent English communication; ability to influence across functions and present technical topics to non-technical audiences.

• Change enablement: stakeholder engagement training and adoption support.

• Problem-solving & critical thinking: structured analysis hypothesis-driven approach and pragmatic delivery mindset.

Location

Country-based (office or home-based per local policy)

Extent of Travel

Up to 10-20% of working time

Required Skills:

Preferred Skills:

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