Tour Operations Manager Marrakesh
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 21 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Join Jet2holidays Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.
We have a fantastic opportunity to joinJet2holidaysas aDestination Manager in Marrakesh. As a Destination Manager you will hold the most senior role in the destination and play a crucial role in ensuring our customers have a seamless and enjoyable holiday experience. You will manage a team of Team Leaders and Customer Helper - Representatives manage operations at the resort and airport and work as one team with internal and external stakeholders to deliver outstanding service. You will take responsibility for your teams performance by regularly reviewing performance metrics using Management Information (MI) reports and our digital systems to identify areas for improvement and implement action plans.
What can we offer you
We offer our valued colleagues a range of benefits including: -
- Local employment contract
- Competitive salary
- Coaching development & career progression across&Jet2holidays
- Recommend a Friend bonus scheme
What will you do in the role
Reporting into theRegional Manager who is based remotely you will have overall responsibility for managing theplanning budgetinganddeliveryof theJet2holidaysservice across Marrakesh producing strongperformanceandresults ensuring you:
- Collaborate with ourlocal agents transfer providers hoteliers andsenior UK stakeholdersto achieve setKPIs ensuring companypoliciesprocedures and service level agreements are met.
- Managing costs and delivering against your budget and customer service metrics.
- Demonstrating effective leadership and taking responsibility for managing all operational disruption including in destination crisis situations flight programme delays and customer escalations
- Be Present for your team and manage their performance by hosting scheduled in-person & virtual team meetings delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings
- Propose key business decisions in the destination using available MI analysing trends as well asutilising your local destination knowledge.
- Monitoring managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works local events and industrial action.
- Leading by example displaying role model behaviours and company values in managing and delivering your operation.
What will I need
The successful candidate will haveprevious management experienceina similarHolidayorCruise Operationsrole. You will possess experience ofleadingandmanaging large operational teamsideally including Team Leader level. With a proven track record ofdelivering resultsandmanaging budgetsyou will be able to make considered decisions intight timeframes.An effective communicator preferably with Arabic language skills you willhave excellentstakeholder management skillsand the ability to effectively use and interpretdata and MI as well as being IT literate.
As we employ onlocal employment contracts you will already hold the fullright to work documentationrequiredfor Morocco.Due to the level of travel required in the role you will be required to hold a full and validdriving licenceand haveyour own car.Business Travel expenses are reimbursed.
Once your application has been reviewed our Jet2holidays Talent Acquisition Team will contact you to advise you of next steps.
We look forward to your application & building your career with Jet2holidays!
Required Experience:
Manager
عن الشركة
If you would like to join an exciting, fast paced and dynamic business then a career with Jet2.com or Jet2holidays could be the right move for you! Jet2.com is a fast growing and successful leisure Airline which has grown significantly. This growth has been fuelled by our colleagues w ... اعرض المزيد
