Support Engineer Associate

We are

At Cross River were building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments cards and lending solutions we enable millions of businesses and consumers to transact seamlessly and securely.

With 900 employees worldwide and an R&D center of over 160 employees in Jerusalem - were reshaping how financial technology is developed and delivered. .

The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.

Our team combines technical expertise with business orientation to deliver a seamless and effective experience.

This role requires Ability to work full time from Sunday to Thursday during US hours (15:00/16:0024:00) with some flexibility

• Youre a people person with a strong sense of empathy for customers.
• You can read situations understand team dynamics and take initiative to get things done.
• Youre tech-savvy with a developers mindset and business-oriented ensuring a positive customer experience.
• You have a customer-first mindset ensuring their needs and experience are always your top priority.

• Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
• Provide ongoing technical support including troubleshooting investigating error messages resolving coding issues and addressing errors related to system updates.
• Collaborate closely with internal departments such as Development IT NOC Implementations Operations and Relationship Management.

• Flexible hybrid work model: three days a week at our Jerusalem office
• Monthly wellness reimbursement from therapy to gel manicure its up to you
• Full Keren Hishtalmut private health and dental insurance
• Volunteer days donation matching Yoga and Pilates
• A supportive collaborative culture that puts our people first

Hit Apply!

Requirements:

What You Bring to the Table

• Native-level fluency in both English and Hebrew (written and verbal) - Must
• Ability to work full time from Sunday to Thursday during US hours (15:00/16:0024:00) with some flexibility - Must
• The ability to go the extra mile when necessary
• The ability to participate in an on-call roster - Must
• 3 year experience in technical customer-facing support role - Must
• Coding experience (e.g. C# Python Java) or a development background.
• Ability to identify when processes need to be established or updated.
• Working knowledge of API integrations (REST API).
• Database experience with SQL queries and reading log files.
• Proficiency with CRM tools such as ServiceNow and Jira
• Familiarity with network concepts (e.g. firewalls) Postman Kibana logs Webhooks Swagger
• Strong problem-solving skills technical expertise and ability to explain complex issues clearly to both technical and non-technical users.
• Experience in banking or fintech - An advantage