WaiterWaitress Fairmont The Red Sea

Guest Service Excellence

• Provide courteous professional and efficient food and beverage service at all times.
• Anticipate guest needs preferences and expectations to exceed satisfaction.
• Present menus proactively and provide detailed explanations of dishes and beverages.
• Maintain strong product knowledge including menu items daily specials and beverage offerings.
• Handle guest feedback professionally and report any concerns to the Manager on Duty.

• Serve and clear food and beverage items in a timely and unobtrusive manner.
• Ensure tables are properly set cleared and reset according to service standards.
• Support team members with food running table service and station refills.
• Act as a link between Front of House and Back of House to ensure smooth service flow.
• Follow opening and closing checklists to ensure seamless operations.
• Maintain cleanliness and organization of service stations at all times.

Financial & Quality Standards

• Support daily financial targets and operational goals of the outlet.
• Follow all financial handling procedures as per company guidelines.
• Maintain compliance with LQA Forbes and guest satisfaction benchmarks.

• Ensure full compliance with HACCP and FIFO standards.
• Follow all health safety and emergency procedures including evacuation protocols.
• Report hazards and maintenance issues through the appropriate systems.
• Maintain effective communication with colleagues and management.
• Attend all briefings meetings and training sessions as required.
• Support other departments when needed and contribute to overall hotel operations.
• Uphold grooming and presentation standards at all times.
• Perform any additional duties or special projects assigned by management.
• Demonstrate accountability and ownership within the workplace.
• Contribute to sustainability initiatives and responsible operational practices.

Qualifications :

• Minimum of 12 years of experience in a similar role preferably within a luxury hospitality environment.
• High school diploma or equivalent preferred.

Skills & Competencies

• Strong communication skills in English; additional languages are an advantage.
• Excellent interpersonal and guest engagement skills.
• Ability to work efficiently in a fast-paced high-pressure environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work collaboratively within a diverse team.
• Good time management and multitasking abilities.
• Well-groomed professional appearance and positive attitude.

• Flexibility to work various shifts including weekends and public holidays.
• Knowledge of food safety hygiene and service standards.
• Experience working with LQA Forbes standards or similar luxury benchmarks is an advantage.

Additional Information :

Why join Fairmont The Red Sea

• Be part of one of the most prestigious luxury hospitality destinations in the region.
• Competitive salary and benefits package.
• Accommodation meals and transportation provided.
• Opportunities for career growth and development within Accors global portfolio.
• Access to learning and development programs tailored to your career path.
• Employee benefit card offering discounted rates across Accor properties worldwide.
• A dynamic and inspiring work environment focused on excellence and innovation.

Remote Work :

No

Employment Type :

Full-time