Operations Associate

Location: Fully Remote (Based in Tunisia)
Employment Type: Full-Time Permanent
Department: Operations
Working Hours: Monday to Friday 8:30 AM to 5:30 PM (Tunis Time) including a 1-hour break. Overtime may be required depending on operational needs.

Benefits: Paid annual leave and public holidays in accordance with Tunisian labor law and company policy.

Please note: This is a strictly full-time position. Applications from students part-time candidates or individuals with other professional commitments during working hours will not be considered.

About Azurreo

Azurreo is an international services partner supporting telecommunications and technology companies worldwide. For more than 15 years we have worked with telecom operators equipment vendors and technology companies to support the deployment testing and operation of telecom infrastructure across multiple regions.

Our teams contribute to projects involving network deployment telecom testing environments infrastructure operations and global project coordination. Through these activities we help ensure that telecom technologies are tested validated and deployed reliably in real-world environments.

Azurreo operates as a distributed international organization with remote teams working across several countries. Our culture is built on operational discipline structured processes accountability and strong collaboration between technical operational and project teams.

Working at Azurreo means contributing to international projects while developing professional experience within a structured and performance-driven environment.

Role Overview

The Operations Associate supports the coordination and execution of operational activities related to telecom testing resources and internal operations.

This role focuses on operational tracking coordination documentation and structured follow-up of requests and internal processes. The Operations Associate helps ensure that operational workflows run efficiently and that information remains accurate and organized across teams.

The role requires strong attention to detail structured working habits and the ability to manage operational tasks reliably in a fully remote environment.

Tasks

Operational Coordination

• Support daily operational activities related to telecom testing resources and internal processes.
• Coordinate with internal teams to ensure operational tasks are completed on time.
• Track operational requests and ensure proper follow-up.

Resource and Task Tracking

• Maintain accurate tracking of operational resources and tasks using spreadsheets or internal tools.
• Monitor operational activity and ensure records remain up to date.
• Maintain organized operational documentation.

Ticket and Request Management

• Review incoming operational requests and ensure they are properly documented.
• Communicate with internal teams to clarify requests and ensure completion.
• Ensure that all actions taken are clearly documented.

Reporting and Documentation

• Assist in preparing operational reports and summaries.
• Maintain structured documentation related to operational processes.
• Ensure accuracy and consistency of internal operational records.

Coordination with Teams

• Work closely with operations project and technical teams.
• Follow up on pending tasks and operational priorities.
• Help ensure smooth coordination of operational activities across teams.

Requirements

Required Qualifications

• Bachelors degree in Business Administration Operations Information Technology or a related field.
• Professional proficiency in English (written and spoken).
• Professional proficiency in French (written and spoken).
• Previous experience in operations administration customer support or coordination roles.
• Strong proficiency in Excel or Google Sheets.
• Excellent organizational skills and attention to detail.
• Ability to work independently in a fully remote environment.
• Reliable internet connection and appropriate home working setup.

Preferred Qualifications

• Experience working in telecom IT or technical service environments.
• Experience with operational tracking or reporting.
• Experience working in international or remote teams.
• Familiarity with ticketing systems or operational support tools.

Benefits

• Full-time permanent employment.
• Fully remote work based in Tunisia.
• Working hours from 8:30 AM to 5:30 PM Tunis time with a 1-hour break.
• Paid annual leave and public holidays.
• Opportunity to work with international telecom and technology clients.
• Structured professional environment focused on operational excellence and long-term development.

Please submit:

• Your CV in English
• A short cover letter explaining your interest in the role

Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted.