Junior Operations Associate

Position: Junior Operations Associate

Location: Fully Remote (Candidates must be based in Syria Turkey or Tunisia)
Employment Type: Full-Time
Industry: IT & Telecommunications Services
Working Hours: Monday to Friday 8 hours per day

Important: This is a strictly full-time position. It is not suitable for students part-time applicants or individuals with other professional commitments during standard working hours.

About Azurreo

Azurreo is a global services partner supporting telecommunications and technology-driven organizations worldwide. We deliver specialized technical operational and project expertise across multiple regions.

Our culture is built on structured execution accountability and continuous improvement within a professional remote environment. We provide long-term career development and international exposure for our team members.

Role Overview

As an Junior Operations Associate you will support the coordination monitoring and structured execution of operational activities related to IT and telecommunications services delivered to international clients.

This role is designed for early-career professionals with 12 years of full-time professional experience in operations coordination service delivery or structured IT environments.

You will operate within a disciplined process-driven framework and progressively take ownership of defined operational workstreams under structured supervision.

Tasks

Operational Coordination

• Support daily operational planning and task tracking
• Coordinate activities between technical teams vendors and clients
• Maintain accurate operational documentation and trackers
• Assist in resource coordination and task allocation

Monitoring & Escalation

• Track operational KPIs and delivery timelines
• Identify delays risks or service gaps and escalate proactively
• Follow up on action items to ensure timely completion
• Ensure alignment between operational execution and client expectations

Technical & Documentation Support

• Support operations involving IT infrastructure fundamentals (IP addressing networking basics firewalls basic security concepts)
• Translate technical inputs into structured documentation
• Prepare service reports dashboards and performance summaries

Quality & Process Compliance

• Follow internal quality security and QHSE procedures
• Assist in preparing documentation for audits or client reviews
• Contribute to continuous improvement initiatives

Communication & Reporting

• Prepare structured status updates and meeting summaries
• Maintain professional communication in English and French
• Support stakeholder reporting under structured leadership

Requirements

Required Qualifications

• Bachelors degree in Information Technology Computer Science Engineering Telecommunications or related technical field
• 12 years of full-time professional experience in Operations Project Coordination IT Support or Service Delivery
• Internships or academic projects do not qualify as professional experience
• Foundational understanding of IT networking concepts (IP infrastructure basics firewalls)
• Professional proficiency in English (written and spoken)
• Professional proficiency in French (written and spoken)
• Strong organizational skills and attention to detail
• Ability to work independently in a structured remote environment
• Reliable internet connection and professional home-office setup

Preferred Qualifications

• Exposure to telecom or infrastructure environments
• Familiarity with structured operational methodologies
• Arabic language skills
• Strong interest in developing a long-term career in operations or service management

Ideal Candidate Profile

We are looking for a professional who is:

• Disciplined and process-oriented
• Comfortable working with structured documentation and KPIs
• Proactive in identifying issues and following up
• Detail-focused and organized
• Motivated to build a stable long-term career in an international environment

Benefits

• Salary paid in EUR (aligned with experience and location)
• Full-time employment
• 100% remote work
• Paid annual leave and public holidays (according to local framework)
• International client exposure
• Structured onboarding and mentorship
• Career progression toward Operations Specialist or Service Delivery roles
• Professional and process-driven work culture

If you are a motivated professional with 12 years of relevant experience seeking stable full-time remote employment within an international IT and telecommunications environment we encourage you to apply.

Please submit:

• Your CV in English
• A brief cover letter outlining your relevant professional experience and motivation

Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted.