Reservation Manager
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 11 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a highly organized and customer-focused Reservation Manager to join our team in Mövenpick Waterpark Resort & SPA Soma this crucial role you will oversee all aspects of our hotels reservation process ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team you will be responsible for optimizing occupancy maximizing revenue and leading a team to deliver exceptional customer service.
- Manage and oversee the entire reservations department ensuring efficient operations and high-quality customer service
- Develop and implement strategies to optimize occupancy rates and maximize revenue
- Lead train and motivate the reservations team to meet and exceed performance targets
- Monitor and analyze reservation trends providing regular reports and insights to senior management
- Collaborate with sales marketing and front office teams to ensure cohesive guest experiences
- Handle complex reservations including group bookings and VIP guests
- Resolve customer complaints and issues promptly and professionally
- Ensure accurate and up-to-date information in the reservation system
- Stay informed about local events promotions and competitors to adjust strategies accordingly
- Implement and maintain standard operating procedures for the reservations department
Qualifications :
- Proven experience in hotel reservations or front office management preferably in a luxury or 5-star hotel
- Strong knowledge of reservation systems (e.g. Opera Opera Cloud PMS) and revenue management principles
- Excellent leadership and team management skills
- Exceptional customer service and communication abilities
- Demonstrated ability to optimize occupancy maximize revenue and manage room allocations efficiently
Flexibility to work various shifts including weekends and holidays as needed
Additional Information :
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Multi-line Phone Systems
- إدخال البيانات
- خدمة العملاء
- Hotel Experience
- Taleo
- Hospitality Experience
- Computer Skills
- Guest Relations Experience
- إدارة العائدات
- خدمات النزلاء
- مفاوضات العقد
- Phone Etiquette
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
