Customer Success Operations Manager
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تاريخ النشر:
نُشرت قبل 20 ساعة
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ملخص الوظيفة
Customer Success Operations Manager
Role summary
The Customer Success & Engagement team sits within Customer Growth and is responsible for driving expansion retention and long-term value across Payoneers top customers.
We are looking for an Operations & Enablement Manager to operationalize and embed our growth and engagement motions across our GTM teams including X-sell and upsell pricing and contracting initiatives.
This role is highly hands-on and execution-oriented: building playbooks defining processes supporting tool implementation and working closely with CSMs and Team Leads to turn strategy into day-to-day practices.
This is an ideal role for someone who thrives at the intersection of process enablement systems and people and enjoys making complex motions simple scalable and actionable.
Israel
Hybrid
Full-time
What youll do
- Design clear and actionable operational playbooks that support customer growth motions across the full customer lifecycle (e.g. X-sell customer handovers contracts and pricing packages) covering pre-engagement execution and post-engagement follow-up.
- Define and operationalize funnel tracking within Salesforce and other systems including clear rules for opportunity creation and updates stage progression required documentation and handoffs.
- Help translate the customer growth strategy into concrete workflows and best practices that can be easily adopted by CSMs in their day-to-day work.
- Support the design and rollout of new best-in-industry growth motions (e.g. CTAs persona-based workflows).
- Support the CS teams shift to a more commercial-focused operating model ensuring CSMs have the tools playbooks data and other support needed to adopt new ways of working.
- Partner with CSMs and Team Leads to embed operational playbooks into existing CS routines through hands-on collaboration feedback loops and iteration.
- Identify execution gaps and continuously optimize processes to improve effectiveness.
- Define and maintain high standards of data quality across CS processes monitor data health identify gaps and partner with relevant teams to improve documentation and reporting.
Who you are
5 years of experience inrevenueoperations enablementproject managementor similar roles
- Strong understanding of Customer Success/Sales processes and how teams operate day to day
- Hands-on experience working with CRM systems (SF strongly preferred)
- Highly organized with strong process-building and project management skills
- Comfortable driving change and influencing cross-functional partners
- Strong communication skills and ability to work cross-functionally with CSMs Team Leads and central teams
- Execution-oriented mindset: you enjoy turning ideas into reality and making them stick
Nice to have
- Experience in fintech payments or SaaS
- Exposure to X-sell or other expansion motions
- Familiarity with enablement automation or AI-driven tools
#LI-MI1
Required Experience:
Manager
المهارات المطلوبة
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- إدارة العمليات
- Kaizen
- Leadership Experience
- Supervising Experience
- إدارة البيع بالتجزئة
عن الشركة
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... اعرض المزيد
