Manager, Customer Success
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 21 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Manager Customer Success
Role summary
Payoneer is looking for a highly talented Manager customer success to join an extremely fast-growing global Fintech business. The incumbent will be tasked to manage a small team of Customer Success Specialists and enable millions of SMBs and professional businesses in the EMEA region (Europe Middle East and Africa) to get paid globally with Payoneers fast flexible secure and low-cost solutions. This role is how we serve support and grow our customers. The ideal candidate will be comfortable in a fast-paced multi-tasked high-energy environment with an ability to deal with ambiguity and changes.
Israel
Hybrid
Full-time
What Youll Do
- Lead coach and support a team of Customer Success to drive retention and growth both in Israel and other EMEA locations
- Set clear KPIs and quality standards across account management activity and engagement
- Own process improvement analyze workflows identify gaps and build scalable playbooks and procedures
- Drive team enablement through training on Salesforce customer communication and usage-growth strategies
- Be sales-oriented help the team identify upsell and cross-sell opportunities within their portfolios
- Listen to customer calls provide structured feedback and improve commercial and communication skills
- Stay hands-on when needed supporting complex cases and operational workload
- Act as an escalation point and work closely with risk sales product and operations
- Use data and performance metrics to improve efficiency compliance and customer outcomes
Who you are
- 2 year SDR / BDR Team Lead Call Center Team Leader or similar customer-facing roles Team lead
- Experience coaching or mentoring team members
- Strong analytical and process-oriented mindset
- Experience building or improving workflows and team processes
- Commercial mindset with confidence discussing growth and revenue opportunities
- Excellent communication and organizational skills
- Proactive ownership-driven and comfortable with hands-on work
- Fluent English
Nice to Have
- Experience in high-volume or call-center environments
- Additional languages
- Experience in marketplaces e-commerce or payments
- Salesforce Sales loft and Gong experience
#LI-MI1
Required Experience:
Manager
المهارات المطلوبة
- تقديم العروض أو العطاءات
- حلول الأعمال التجارية
- ABAP
- عمليات تسيير الأعمال
- مبيعات الأعمال
- التسويق المؤسسي
عن الشركة
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... اعرض المزيد
