Conseiller Client Langue Anglaise
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
أمس
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Title:
Conseiller Client Langue AnglaiseJob Description
The Advisor I Customer Service position interfaces with customers via inbound calls outbound calls or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients product or services.Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous friendly and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials secondary sources or more senior staff
Candidate Profile
High school diploma with three to six months of relevant experience preferred
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced high production work environment
Ability to work as a team member as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to rotate shifts as needed
Based on location and/or program additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology operating standards and procedures. Starter without sustained metric performance levels.
Supplemental Geographical Information
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
Minimum of two years of college education. No prior call center experience is required
Ability to think clearly and can explain simple issues effectively both written and verbally
INDIA
Ability to effectively communicate both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem solving skills
Demonstrate strong probing and problem solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability status or any other legally protected characteristic.
Location:
Tunisia - La CharguiaLanguage Requirements:
Time Type:
Full timeIf you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
المهارات المطلوبة
- خدمة العملاء
- Client Expectations
- Client Requirements
- Client Support
- خطط العمل
- Issue Resolution
- إدارة الحساب
- علاقات العملاء
- تقديم الخدمات
- خدمة العملاء
- Client Satisfaction
- إدارة العملاء
- إجراءات
- Service Level Agreements
- عملاء جدد
عن الشركة
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... اعرض المزيد
