(Junior) Customer Success Operations Agent

• Support shared inboxes and internal request flows related to Customer Success operations.
• Assistwith recurring and ad hoc operational activities such as coordination documentation and follow-ups across Customer Success andmeultipledepartments.
• Maintain tasks requests and follow-ups in trackers and dashboards ina timelyand reliable manner.

• Support the preparation of reports data exports and trackers based on existing guidelines.
• Perform data checks to ensure accuracy completeness and consistency across systems and spreadsheets.
• Support operational reporting dashboards trackers and operational files using tools such as Power BI Confluence JSM and CRM tools.
• Assistwith root causeanalysis preparationby gathering inputs timelines and supporting data.

• Work with existing processes documentation and checklists as a baseline for daily work.
• Support keepingdocumentation dashboards and trackers up to date.
• Identifygaps inefficiencies or unclear inputs and raise them with the team.
• Contribute ideas for improving small processes templates or ways of working.

• Assistwith preparatory and coordination tasks related to audits compliance activities and operational reviews.
• Collect predefined inputs documents and evidence based on defined guidelines.
• Supporttimelycoordination and tracking of compliance- and operations-related activities.

• 03 years of experience in operations back-office service desk coordination incident or problem management or similar roles.
• Bachelors degree in Business Administration Information Technology Management or a related field (preferred but relevant experience may substitute).
• Good written and spoken English skills.
• Experience working with structured processes and internal tools.
• Proven ability to manage and prioritize multiple requests with structure and attention to detail.
• Comfortable working independently in a remote setup.
• Willingness to learn and develop within Customer Success operations.

• Structured and organized with the ability to work reliably within defined processes.
• Comfortable handling shared inboxes task queues and internal request flows.
• Confident working with spreadsheets and performing basic data validation.
• Reliable in executing recurring and ad hoc operational tasks and meeting deadlines.
• Comfortable using internal tools such as Power BI Confluence JSM and CRM tools.
• Clear written communication skills for internal coordination and status updates.
• Ability toidentifymissing information ask questions and escalate appropriately.
• Curious mindset with interest in understanding why processes exist.
• Comfortable balancing structure with flexibility in a dynamic environment.
• Motivated to learn grow and gradually take on broader operational responsibilities.

• Exposure tooperational reporting SLA data or service metrics.
• Experience in operations back-office service desk coordination or support roles.
• Familiarity with tools such as Confluence JSM SharePoint Power BI CRM tools or similar platforms.

• Market Leadership:Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope:Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship:Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion:We foster a supportive transparent atmosphere with frequent team events and a commitment to diversity.

About Regnology

Regnology is a recognised leader in regulatory risk tax finance reporting as well as supervisory technology connecting regulators and the regulated across more than 100 countries.

Serving Tier 1 banks regional institutions corporates insurers and authorities our modular cloud-native platform delivers trusted compliance innovation and future-ready solutionsempowering clients with global reach local expertise and proven leadership.

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Junior IC