Assistant Reservations Manager

We are seeking a detailoriented and customerfocused Assistant Reservations Manager to join our dynamic team in Riyadh Saudi Arabia. As a key member of our hospitality organization you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.

• Assist in managing the daily operations of the reservations department ensuring efficiency and accuracy in all processes
• Oversee and train reservations staff promoting a culture of excellence and continuous improvement
• Collaborate closely with Sales Revenue Management and Marketing teams to develop and execute strategic initiatives
• Handle complex reservations and guest inquiries providing professional and courteous service at all times
• Monitor and optimize room inventory working with various departments to maximize occupancy and revenue
• Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
• Generate and analyze reservation reports providing insights to support datadriven decisionmaking
• Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
• Assist in scheduling and payroll management for the reservations team
• Participate actively in the recruitment and training of reservations staff
• Support the implementation of new technologies and systems to improve reservations processes

Qualifications :

• Previous leadership experience in a hotel environment preferably in reservations management
• Strong working knowledge of Opera Property Manager System (PMS) 
• Excellent communication and interpersonal skills with the ability to interact effectively with guests staff and other departments
• Proven problemsolving skills and ability to make sound decisions in a fastpaced environment
• Proficiency in Microsoft Office suite particularly Word and Excel
• Strong analytical and organizational skills with the ability to manage multiple priorities simultaneously
• Bachelors degree in Hospitality Management or related field preferred
• Knowledge of revenue management principles and practices
• Fluency in Arabic and English required; additional language skills are a plus
• Demonstrated ability to work well under pressure and adapt to changing priorities
• Commitment to maintaining a professional demeanor and delivering exceptional customer service

Additional Information :

Your team and working environment:
Join our collaborative and dynamic Reservations team where innovation and problemsolving are valued in a fastpaced supportive environment. We foster a culture of continuous learning and teamwork ensuring everyone contributes to our shared success.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime