US Customer Support Specialist

القاهرة - مصر

الراتب شهرياً: لم يكشف

الخبرة المطلوبة: 1-3سنوات

تاريخ النشر: نُشرت قبل 15 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

This is a remote position.

One of our clients in the USA is looking for a talented and motivated remote Customer Support Specialist to join their growing team.

Minimum of two years experience in a dental clinic or dental lab.

Proven experience working with the US market

This position is ideal for someone who takes pride in delivering exceptional customer support and thrives in a team-based environment.

Key Responsibilities

Handle incoming customer inquiries via phone email and online chat
Assist customers with product information pricing and order processing
Resolve customer complaints in a professional and efficient manner
Collect and maintain accurate customer account information
Ensure inquiries are handled accurately and efficiently
Collaborate with other departments to ensure customer satisfaction
Maintain a high level of product knowledge to address customer needs

Requirements

Strong experience in the dental field
Fluent in English (spoken and written)
Excellent verbal and written communication skills
Proficient in dental terminology
Prior customer support experience
Excellent phone etiquette
Ability to analyze and solve customer issues effectively
Solid understanding of client services principles
Proficient in data entry
Familiarity with Microsoft Office applications is a plus

Required Skills:

Strong experience in the dental field Fluent in English (spoken and written) Excellent verbal and written communication skills Proficient in dental terminology Prior customer support experience Excellent phone etiquette Ability to analyze and solve customer issues effectively Solid understanding of client services principles Proficient in data entry Familiarity with Microsoft Office applications is a plus

This is a remote position. One of our clients in the USA is looking for a talented and motivated remote Customer Support Specialist to join their growing team. Minimum of two years experience in a dental clinic or dental lab. Proven experience working with the US market This position is i...