ETIC, Service Delivery Manager - Manager
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
أمس
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
Advisory - OtherManagement Level
ManagerJob Description & Summary
At PwC our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection prioritisation and resource allocation to facilitate successful project delivery.In project management at PwC you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
Roles and Responsibilities:
Finance MS Delivery Oversight
- Oversees operational execution and delivery of Managed Services in line with business objectives.
- Oversees the delivery team day-to-day including providing oversight for key client deliverables / outputs and provides recommendations for service improvement.
- Assumes overall accountability for the oversight and successful execution of all engagements within the Managed Services portfolio.
- Holds overall accountability for SLA / OLA compliance across engagements and implements corrective actions to address any deviations and continuously improves service delivery.
Quality Delivery Excellence & Continuous Improvement for Finance MS
- Oversees quality reviews and audits to ensure that delivery complies with established standards and client expectations and leads quality improvement initiatives based on feedback and observations.
- Working with the business to design develop and implement comprehensive service delivery policies standards and processes that align with business objectives and industry best practices.
- Ensures that all function related activities are in line with established policies procedures and compliance standards.
- Stays updated on industry trends and emerging technologies to maintain best practices.
Governance & Reporting
- Implement andmaintainrobust governance frameworksdeliveryplaybooks and escalation paths.
- Manage delivery performance dashboards quality trackers and resource health reports.
- Coordinatewith PMO and workstream leads to ensure visibility on progress risks and dependencies.
Operational Excellence
- Drive continuous improvement initiatives across delivery practices and service operations.
- Support audits compliance checks and adherence to internal and client-specific standards (e.g. ISO ITIL cloud governance).
- Monitor service health and coordinate root cause analysis and corrective actions.
Preferred skills
- Strong financial acumen and understanding of the financial processes (e.g. O2C R2R FPA).
- Strong understanding of accounting principles financial statements and reporting standards (e.g. GAAP IFRS IPSAS).
- Ability to oversee teams analyzing financial data identify discrepancies and provide actionable insights
- Proficiency in accounting software and financial systems (e.g. SAP Oracle) as well as advanced Excel skills
Expected Competencies:
- Strong leadership and people management skills.
- Excellent client relationship management abilities.
- Proven ability to drive process improvements organizational excellence and manage change.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Ability to interact effectively in a regional team
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Agile Methodology Analytical Thinking Business Case Development Business Process Improvement Change Control Processes Coaching and Feedback Communication Costing Creativity Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity IT Project Lifecycle Kanban (Project Management) Learning Agility Optimism Plan of Action and Milestones (POA&M) Process Mapping Process Standardization Professional Courage 28 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
المهارات المطلوبة
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- دعم العملاء
- ServiceNow
- إدارة خدمات تكنولوجيا المعلومات
- ITIL
- إدارة المشاريع
- Operating Systems
عن الشركة
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... اعرض المزيد
