Director of Front Office

القاهرة - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: أمس

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Main Duties.

Manage and supervise all front office operations including reception concierge and guest services
Lead train and motivate front office staff to maintain high standards of customer service
Develop and implement strategies to enhance guest satisfaction and loyalty
Oversee guest checkins checkouts and reservations processes
Handle complex guest inquiries complaints and special requests professionally and efficiently
Collaborate with other departments to ensure seamless guest experiences
Manage the front office budget control expenses and implement costsaving measures
Analyze and report on key performance metrics occupancy rates and revenue statistics
Ensure compliance with hotel policies procedures and local regulations
Implement and maintain quality control standards for the front office
Participate in the development and of marketing and promotional activities
Stay updated on industry trends and implement innovative practices to improve operations

Qualifications :

Proven experience in front office management or senior hospitality roles
Bachelors degree in Hospitality Management Business Administration or related field
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent communication and interpersonal abilities
Outstanding problemsolving and decisionmaking capabilities
Proficiency in hotel management software and property management systems
Customer serviceoriented with a passion for delivering exceptional guest experiences
Strong financial management skills including budgeting and forecasting
Indepth knowledge of hotel operations front office procedures and revenue management strategies
Detailoriented with excellent organizational and multitasking abilities
Adaptability and ability to thrive in a fastpaced dynamic environment
Knowledge of Egyptian hospitality standards and local tourism industry
Fluency in English
Flexibility to work various shifts including nights weekends and holidays

Remote Work :

Employment Type :

Fulltime

Main Duties.Manage and supervise all front office operations including reception concierge and guest servicesLead train and motivate front office staff to maintain high standards of customer serviceDevelop and implement strategies to enhance guest satisfaction and loyaltyOversee guest checkins check...

Main Duties.

Manage and supervise all front office operations including reception concierge and guest services
Lead train and motivate front office staff to maintain high standards of customer service
Develop and implement strategies to enhance guest satisfaction and loyalty
Oversee guest checkins checkouts and reservations processes
Handle complex guest inquiries complaints and special requests professionally and efficiently
Collaborate with other departments to ensure seamless guest experiences
Manage the front office budget control expenses and implement costsaving measures
Analyze and report on key performance metrics occupancy rates and revenue statistics
Ensure compliance with hotel policies procedures and local regulations
Implement and maintain quality control standards for the front office
Participate in the development and of marketing and promotional activities
Stay updated on industry trends and implement innovative practices to improve operations

Qualifications :

Proven experience in front office management or senior hospitality roles
Bachelors degree in Hospitality Management Business Administration or related field
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent communication and interpersonal abilities
Outstanding problemsolving and decisionmaking capabilities
Proficiency in hotel management software and property management systems
Customer serviceoriented with a passion for delivering exceptional guest experiences
Strong financial management skills including budgeting and forecasting
Indepth knowledge of hotel operations front office procedures and revenue management strategies
Detailoriented with excellent organizational and multitasking abilities
Adaptability and ability to thrive in a fastpaced dynamic environment
Knowledge of Egyptian hospitality standards and local tourism industry
Fluency in English
Flexibility to work various shifts including nights weekends and holidays

Remote Work :

Employment Type :

Fulltime

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المهارات المطلوبة

Abinitio
تحدث العربية
مجالسة الأطفال
محاماة
دعم الإدارة
طائر الطنان

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عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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